Property Management about us sitename

A Little About Us

Xenia Estates are a specialist Property Management Company with a nationwide portfolio ranging from residential, mixed use and Specialist Student Accommodation. Offering modern and innovative Property Service solutions, we are committed to providing excellent customer service and value our clients and their needs.

Our services cover a range of clients including Freeholders, Developers, Residential Management Companies and Right To Manage leaseholder groups, with a full spectrum of services available across Residential Block Management including specialist student buy-to-let properties and the private rented sector (PRS).

Accreditations

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Royal Institution of Chartered Surveyors (RICS)

The Property Ombudsman (TPOS)

Institute of Residential Property Management (IRPM)

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Our Team

Our experienced and qualified Property Professionals are committed to providing the highest of standard to our clients worldwide.

Our team is fully committed to responding to a wide variety queries from residents in an appropriate and timely manner whilst ensuring any maintenance required is managed using a comprehensive selection of third-party contractors and Xenia employed facilities staff on site.

Paul Wright

Director

Gemma has over a decade of experience in the Industry. Her role is to promote the brand, expand the portfolio of Xenia Estates developments nationwide & ensure the management commencement on any new scheme is a sleek operation. Gemma also splits her time looking at the overall operation and how we can develop as a business to ensure we provide the best possible service to our clients at all levels.

Gemma Latham

Director

Nicola has vast Property Management experience that is diverse and encompassing of medical, commercial and residential sectors. She's managed and coordinated every aspect of Building Management.

Nicola Murray

Director

Andzelika has recently completed her Undergraduate Law Degree at Sheffield Hallam University achieving a 1st Class Honours. She assists the Group with day-to-day legal matters, this includes conveyancing, dispute resolution and litigation matters. Andzelika hopes to eventually qualify as a solicitor.

Andzelika Domanska

In-House Paralegal

Benedict has close to 10 Years Property Compliance Experience within the Residential Sector. This spans across all of the “Big 6 Areas – Asbestos, Electrical, Gas, Fire, Lifts & Water Safety”.
His role focuses heavily around upholding tenant safety across our entire portfolio. Whether this is delivered through in-depth audits, project planning or contract management, setting a high standard and maintaining this is critical.

Benedict Lane

Compliance & Risk Manager

Shabana has 9 years experience in property management, she splits her time looking after the complaints, customer experience and property assistant team. Shabana's strengths are dealing with complaints and turning a negative experience into a positive one. Shabana has experience of working in the retirement and residential building management industries.

Shabana Naheed

Senior Customer Experience Manager

Having worked within Property Management for over 8 years, Chris has covered all aspects of the role including compliance, customer service and block & estate management. Chris’ current role with Xenia focusses on improving our developments, carrying out major works and offering fantastic communication with residents and leaseholders alike. He is also working towards his AIRPM qualification.

Chris Jones

Property Manager

Tommy has 5 years’ experience within residential building management. Since working with Xenia, he has worked closely on both the Student and Residential portfolio offering a proactive approach to management. Compliance, communication, and client reporting is his focus, along with offering a great service to both Leaseholders and Freeholders alike.

Tommy Hill

Property Manager

Before joining Xenia, Adam spent several years working within the construction and building industry. He joined Xenia in 2022, spending time within the Marketing team and has now progressed into Property Management. Adam takes pride in building and maintaining contractor relationships and offering fantastic customer service at all levels.

Adam Mallam

Junior Property Manager

Since joining Xenia in September 2022, Luke has taken on all aspects of Property Management; assisting his colleagues with managing their portfolio and focusing on offering the best service to clients. Luke is currently working with IRPM to become a Property Manager.

Luke Hayes

Property Assistant

Matthew has 2 years experience in payroll and management accounts to date and is currently studying towards his ACCA qualification. His role includes the production and processing of Xenia's Management accounts alongside the Finance Manager.

Matthew Birks

Assistant Management Accountant

Jade Robinson

Accounts Administrator

Lauren's background is Credit Control with over 10 years of experience in B2B and consumers from the UK to North America. Her current role includes collecting ground rent and service charge for residential and student buildings.

Lauren Collins

Credit Controller

Greg has worked as a Service Charge accountant for the last 8 years, he's studying towards his CIMA qualification. His role is to ensure the service charge accounts are prepared and completed in an efficient and timely manner.

Greg Lake

Service Charge Accountant

Jen’s main responsibility within the Marketing Team at Xenia is to oversee all day to day communications and promotional activity. Alongside the Marketing Team, Jen ensures all activity is carried out to the highest standard and with the utmost efficiency.

Jennifer Brown

Head of Marketing

Since joining Xenia 5 years ago, Rhiannon has developed her knowledge of Marketing within the property sector. No two days are ever the same for Rhiannon as she is involved in all aspects of online and offline Marketing channels.

Rhiannon Mills

Marketing Executive

Sophie has over 5 years' experience working in the digital marketing industry and is responsible at Xenia Estates for Search Engine Optimisation, creating paid social campaigns, reporting and working with PPC accounts in Google.

Sophie Walmsley

Digital Marketing Executive

Rachel has worked with Xenia Estates for around 5 years, having completed her degree in Graphic Design at Manchester School of Art. Rachel is responsible for putting together all graphical content across the company.

Rachel Mcloughlin

Graphic Designer

Having worked for Xenia for 4 years, Katie is responsible for all HR across the company, including recruitment, onboarding new staff, supporting senior management and much more. Katie is CIPD Level 3 qualified in Human Resources and her background is mainly in onboarding new starters from overseas.

Katie Lewis

HR Manager

I was delighted with my experience with Xenia , extremely helpful and professional throughout . Would highly recommend.

Google Review, 2023

Wanted to share my experience with Xenia, couldn’t be happier!

Professional start to finish and couldn’t be more helpful – Cannot recommend them enough!

Tommy & Adam deserve huge praise – absolute stars!

Google Review, 2023

We have been working with Xenia Estates for 9 months now and I am happy to say that all the staff have been responsive, courteous and extremely professional.

In particular, we have found the Property Managers we have worked with to be both knowledgeable and dedicated to the sites they are responsible for.

Google Review, 2023

Telephone assistance is excellent and also staff on site at Chronicle House (Student Property) – again, excellent.

Leaseholder for Student Property

Xenia Estates have always responded very quickly to any queries that I’ve had.

Leaseholder for Residential Property