How we can help?

Xenia Estates partner with and act on behalf of Developers, Freeholders, Residential Management Companies and Right To Manage Companies. Whilst acting on behalf of various clients, we provide services to both our clients, the leaseholders and Residents residing within the developments we manage.

Please contact a member of the team either via email at or via phone on 03309 958010.

You can speak to a member of the team 24 Hours a day, 7 days a week. Normal office hours operate from 9am to 5pm, Monday to Friday, however, should you need to speak to a member of the team outside of these ours in relation to an emergency, we operate an Out of Hours service. No matter the time of day, you can get in touch via phone on 03309 958010.

Residential Block Management is the management of the communal areas within a Residential Property. The management ensures the property is well maintained, safe, and compliant, whilst also delivering a high level of customer service and value for money to leaseholders.

Right To Manage is when the leaseholders of a Property take over the Management and Maintenance of the building. If you would like more advise on forming a Right To Manage company, please contact Xenia Estates on 03309 958010.

Facilities Management can be split into ‘hard’ and ‘soft’ services. ‘Hard’ services are ones that relate to the fabric of the building and ensure the health safety and welfare of employees and tenants within the building. Examples of hard services include lighting, plumbing, heating, and fire safety systems. ‘Soft’ services make a building a better place to live in, examples include cleaning, security, car parking, post management, and landscaping.

Xenia Lettings are a student lettings and management company. Who, along with Xenia Estates, operate the brand Xenia Students.

If you are the leaseholder for a student apartment, the property is managed through Xenia Estates. Xenia Estates along with Xenia Lettings, operate the brand Xenia Students.

Please visit for more information.

Asset Management the strategic management of your investment, effectively adding value to your investment through bespoke and innovative solutions.

Ground Rent is a chargeable amount of which leaseholders pay to the Freeholder as per the conditions of the lease. If the Ground Rent is not paid when due, it can result in lease forfeiture.

If you would like to know whether any ground rent is due for your property, please speak a member of the Xenia Estate Management team.

Service Charges are levied to recover costs incurred in providing services to a building/development, the terms of which are provided under the conditions of the lease.

Service Charges will be set and invoiced in accordance with the lease terms.

A Service Charge budget is set before the start of each year financial year, as dictated within the lease and invoiced as per its conditions.

If you would like further information on any Service Charge related matter, please do not hesitate to get in touch.

The method of apportionment used is dictated by the lease and, therefore, changes for each property. Common methods of apportioning service charges are for them to be based on either the floor area of each apartment, by equal division or relative rental values.

Formal Service charge demands will be issued in accordance with the lease to all leaseholders which detail how payment should be made. To arrange payment or discuss your account, please do not hesitate to get in touch.

A sinking fund is a provision made within each annual budget to set aside an amount for future repairs or replacements. The accumulation of a sinking fund is considered by ARMA (Association of Residential Managing Agents) and RICS (Royal Institution of Chartered Surveyors) to be ‘good estate management practice’.

When leaseholders do not pay their Service Charge on time, the building may suffer as funds may not be available to pay contractors for the services required to maintain the development. Consequently, this may affect the value of the leaseholder’s investment and thus we have a process in place to assist in the recovery of any service charge debt.

If you have any questions or concerns in regard to our debt recovery process or paying your service charge, please contact us at your earliest convenience.

If the lease allows the expenditure to be funded by the Service Charges, communal utilities will be included within the Service Charge budget and individual utilities for student properties.

Please get in touch if you wish to clarify whether or this is the case within your Residential Property.

Unless otherwise specified within the lease, Service Charges will evolve in conjunction with the requirements of development. Service Charges will be set based on the previous year’s (if any) and the anticipated upcoming financial year’s expenditure. For this reason, the Service Charges cannot be set as fixed fee and will be variable year on year.

In the event that major works or emergency works are required and the sinking fund does not have sufficient funds, then there is a statutory mechanism under Section 20 of the Landlord and Tenant Act 1985, (as amended by the Commonhold and Leasehold Reform Act (CLRA) 2002), which allows a landlord to serve a series of notices on the investors (tenants) relating to the works and the costs of those works. Leaseholders will be consulted with if this is required. Please get in touch if you have any concerns on this subject.

If you are looking to change your Managing Agent please contact

For any documents you require, should you be selling a Property Managed by Xenia Estates, please get in touch with a member of the team who can assist either via email at or via phone on 03309 958010.

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We hope our frequently asked questions cover any queries you may have, however if not, please get in contact and we will be happy to assist.