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FAQs

If you are the leaseholder for a student apartment, the property is managed through Xenia Estates who, along with Xenia Lettings, operate the brand Xenia Students.

Visit www.xeniastudents.com for more information.

Xenia Lettings are a student lettings and management company who, along with Xenia Estates, operate the brand Xenia Students.

Email contact@xenialettings for more information on their services.

Qube Residential are a residential lettings and management company.

For more information please visit www.quberesidential.com

Your original Property Management Agreement (PMA) was confirmation of lettings terms, guaranteed rental values and service charge costs during the initial rental guarantee period.

Once your PMA expires, guaranteed terms within the agreement no longer apply. It will be necessary to replace the PMA with a Lettings & Management Agreement (LMA) if you wish for the aforementioned lettings companies to continue to let and manage your apartment.

Service charges are levied to recover costs incurred in providing services to a building, the terms of which are provided under the terms of the lease.

Service charge is established on an annual cycle between the 1st September and 31st August and coincides with the student academic year. A budget is set before the start of each year and the ‘on account’ charges are established as quarterly payments (in advance) from this total budget.

If you would like further information on Service Charge, please email info@xeniaestates.com

Service charge is established on an annual cycle between 1st January to 31st December.

A budget is set before the start of each year and the ‘on account’ charges are established as quarterly payments (in advance) from this total budget.

If you would like further information on Service Charge, please email info@xeniaestates.com

It is apportioned based on either the floor area of each apartment, by equal division or relative rental values. The method of apportionment used is dictated by the lease and, therefore, changes for each property.

The service charge budget is calculated annually from the previous years’ actual costs, in addition to forecasting additional required services and/or any major works required.

Formal Service charge demands will be issued in accordance with the lease to all leaseholders. If their unit is occupied and the apartment is let through Fortis Lettings and Management or Fortis Residential, this can be paid directly from the rental income. If there is no rental income, Fortis Estate Management will issue a demand.

A sinking fund is a provision made within each annual budget to set aside an amount for future repairs of replacements. The accumulation of a sinking fund is considered by ARMA (Association of Residential Managing Agents) and RICS (Royal Institution of Chartered Surveyors) to be ‘good estate management practice’.

Leaseholders are charged individually by their letting’s agent for any replacement furniture in their apartment.

In the event that major works or emergency works are required and the sinking fund does not have sufficient funds, then there is a statutory mechanism under Section 20 of the Landlord and Tenant Act 1985, (as amended by the Commonhold and Leasehold Reform Act (CLRA) 2002), which allows a landlord to serve a series of notices on the investors (tenants) relating to the works and the costs of those works.

Please contact your lettings agent for details on how your apartment is let.

Please contact your lettings agent for details on when you are due to receive income.

Fortis Estate Management are unable to sell apartments on behalf of the leaseholder. Various sales agents are available in the market, and we can recommend names if necessary. Please email info@xeniaestates.com for more information.

Leaseholders are welcome to visit the building to meet with our site staff and view your apartment.

We prefer to arrange these visits during holiday periods to avoid disturbance to the students, as with all tenancies 24-hour notice to the tenant is required.

Please contact your lettings agent if you would like to visit your apartment.

Utility bills are included in the service charge budget within all student properties, this may or may not be the case within residential properties.

Please get in touch if you wish to clarify whether or this is the case within your residential property.

All leasehold units will be charged ground rent by the freeholder, which may or may not be collected by Fortis Estate Management.

It is a condition of a leaseholder to pay ground rent and if not, the freeholder can forfeit their lease. Please note our Scottish buildings are not leasehold and, therefore, no ground rent is due.

If you would like details on who charges ground rent, please speak with a member of the Fortis Estate Management team.